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Scaleup Customer Support AI 🇬🇧 UK Presence 🛡️ UK GDPR: Fully Compliant

Freshservice

AI-Powered IT Service Management (ITSM) & Enterprise Service Desk

Visit Platform View Pricing (Starting from £15/agent/mo)
✓ Verified Directory Listing — Profile verified via platform submission to TopTenAIAgents.co.uk.
⏳ Full editorial benchmark review pending editorial scheduling

⚡ Platform Overview

Freshservice, developed by Freshworks, is an intuitive, cloud-native IT Service Management (ITSM) and Enterprise Service Management (ESM) platform built on ITIL best practices. Freshservice unifies internal service request handling, incident resolution, change management, and hardware/software asset discovery into a clean consumer-grade interface.

Powered by Freddy AI, Freshservice automates ticket triage, deflects routine inquiries through intelligent virtual agents, and accelerates IT problem resolution. With a physical London headquarters, AWS London data residency, and Cyber Essentials Plus accreditation, Freshservice is a preferred ITSM solution for UK public and private enterprises.

🛠️ Core Capabilities & Features

1
ITIL-aligned incident, problem, change, and release management workflows
2
Freddy AI virtual agent deflecting up to 40% of routine employee IT inquiries
3
Automated IT asset discovery and lifecycle management across hardware and cloud SaaS licenses
4
Native employee service portals accessible inside Microsoft Teams and Slack
5
Integrated project management module to track IT transformation initiatives alongside service tickets
6
Enterprise security with SSO, role-based access controls, and UK data hosting residency

🛡️ UK GDPR, Security & Data Governance

Overview of data sovereignty, compliance declarations, and privacy controls relevant for UK businesses and procurement teams.

UK GDPR Compliance Status ISO 27001, SOC 2 Type II, Cyber Essentials Plus certified; full UK GDPR compliance with UK data hosting
Data Hosting & Residency 📍 UK Cloud Infrastructure (AWS London / eu-west-2)
Foundation Model Training Policy 🔒 Strict Zero Data Retention (No Training)
Data Processing Agreement (DPA) 📄 Available on Request

💷 Pricing & Commercials

Pricing details submitted by the vendor. TopTenAIAgents checks for transparent pricing in British Pounds (£) and US Dollars ($).

Starting Price
Starting from £15/agent/mo
Supported currencies: £ GBP, $ USD, € EUR
Model: subscription (Starting from £15/agent/mo)
🎁
Special Offer for UK Businesses:

14-day free enterprise trial; 20% first-year partner revenue share

Platform Snapshot UK Business Index

Company Lifecycle Stage
Scaleup
Past initial survival (years 3–5+), aggressively expanding ARR and headcount; enterprise-ready.
Company Headquarters
San Mateo, United States & London, United Kingdom (Founded 2010)
UK Physical Presence
Registered UK Entity / Regional Office
130 Jermyn Street, St. James's, London, SW1Y 4UR, United Kingdom
Primary AI Architecture
IT Service Desk & Freddy AI Copilot
Target UK Audience
IT Directors, Systems Administrators, Enterprise Procurement, Operations Teams
Core Integrations
Microsoft Teams, Slack, Jira, Azure AD / Entra ID, Okta, Splunk, Zapier
Official Website
www.freshworks.com/freshservice
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ℹ️ Editorial Transparency

This page is an entry in the UK AI Agent Directory. Profiles are compiled from verified vendor submissions and basic technical checks.

Full in-depth reviews, hands-on scoring, and Top 10 rankings are independently curated and conducted by the TopTenAIAgents.co.uk editorial board.

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