⚡ Platform Overview

Lynna is an AI assistant for UK businesses that answers customers' questions on the business's own website. The business uploads its documents (price lists, policies, guides, FAQs) or enters its website address, and Lynna adds a non-modal side-panel chat to the site plus a hosted page with a QR code. Answers come only from the business's own knowledge, using retrieval over its documents, and every answer cites its source. When Lynna can't answer, it says so, takes the visitor's details and turns the question into a Question for the team. When the team replies, the answer is emailed to the visitor and saved back into the knowledge, so the assistant answers it next time. It never gives legal, financial or medical advice.

Pricing starts from £39 per month for the Starter plan, £99 per month for Team, and £249 per month for Scale. A 14-day free trial is available with no credit card required, and no UK VAT is charged. All plans include UK and EEA data hosting with strict zero-retention AI inference.

🛠️ Core Capabilities & Features

Answers only from your own documents and website, with a verified source citation on every response

Transparent escalation: admits when an answer is not known and captures visitor details for human follow-up

Closed-loop learning: team replies are emailed to the visitor and saved back into the knowledge base

Automated daily website crawling to ensure business knowledge and pricing stay current

Multi-branch routing, role-based team management, and shared enquiry inbox

Knowledge-gap reporting highlighting what customers ask that is not currently covered

UK data residency with Neon Postgres database and AWS S3 document storage hosted in London (eu-west-2)

EU-pinned AI inference gateway operating with strict zero data retention

Published DPA, sub-processor list, data export and erasure tools, and UK ICO registration

Zero LLM training: customer business data and documents are never used to train AI models

🛡️ UK GDPR, Security & Data Governance

Overview of data sovereignty, compliance declarations, and privacy controls relevant for UK businesses and procurement teams.

UK GDPR Compliance Status Declared UK GDPR Compliant by Lynna (Self-declaration; no independent compliance audit implied)

Data Hosting & Residency 📍 UK & EEA Cloud Infrastructure

Foundation Model Training Policy 🔒 Strict Zero Data Retention (No Training)

Data Processing Agreement (DPA) 📄 Available on Request

💷 Pricing & Commercials

Pricing details submitted by the vendor. TopTenAIAgents checks for transparent pricing in British Pounds (£) and US Dollars ($).

Starting Price

From £39/month

Supported currencies: £ GBP

Model: flat-monthly (From £39/month)

View Official Pricing Page

Lynna

⚡ Platform Overview

🛠️ Core Capabilities & Features

🛡️ UK GDPR, Security & Data Governance

💷 Pricing & Commercials

Platform Snapshot UK Business Index

ℹ️ Editorial Transparency